Warranty Policy.

Every piece is carefully checked before leaving the studio. If anything falls short, we’ll put it straight—promptly and fairly. Please send clear photos or a brief video of the problem and return all components—backs, chains, and any loose or broken parts—for review. Accurate, honest notes about what happened help us resolve your case with speed and care.

Warranty Guidelines.

GENERAL INFORMATION

What’s Covered
  • Loose or detached pearls/stones
  • Faulty soldering; broken posts or chains caused by a defect
  • Defective clasps or closures
  • Plating/finishing faults present on arrival
What's Not Covered
  • Normal wear (fine scratches, oxidation, gradual fading of vermeil)
  • Damage from accidents, snagging, crushing, bending, or improper care
  • Exposure to chemicals, perfumes, pools/sea water, ultrasonic cleaners
  • Alterations or repairs by a third party
  • Loss or theft
How to Make a Warranty Claim
  • Email hello@o-milo.com with your order number, a short description, and clear photos/videos.
  • We’ll confirm next steps and, for approved claims, provide a return label where available.
  • Pack the piece securely and include all parts. Please wait for our confirmation before sending anything back.
  • After inspection (usually 3–5 business days), we’ll repair or replace. If neither is possible, we’ll offer an equivalent solution (e.g., store credit or refund).
How Long Does the Warranty Last

2 years from the purchase date for the original purchaser (gift claims are covered with a gift receipt).

Warranty Coverage.

WHAT YOU NEED TO KNOW

Quality Check

Each piece passes a 3-step quality control after production, during polishing, and before packaging. Our jewellery is delicate by nature—handle gently, avoid bending or adding pressure when putting on or taking off, and keep away from harsh chemicals.
Clasps & Small Adjustments

Clasps can shift slightly with wear or storage. A gentle press often re-secures them. If you’re unsure, contact us—we’re happy to guide you or adjust it in the studio.
Damage During Shipping

Please check your order upon arrival. If you spot shipment damage, contact us as soon as possible with photos of the packaging and item. Your parcel is insured; documentation helps us resolve it fast. (Your warranty rights remain in place either way.)
Proof of Purchase

For any warranty service, we’ll need your order number or gift receipt.
Need Help?

Email hello@o-milo.com—we’re here to assist.

Care & Safety.

QUICK REMINDERS

Handle With Care

Posts and edges may cause injury if mishandled. Put pieces on and take them off slowly. Last on, first off.
Wear Mindfully

Do not wear during sleep, sports, or activities where pieces can catch on clothing or objects.
Protect Your Jewellery

Silver and gold can scratch or bend. Store each piece separately in a soft pouch or box; avoid pressure, knocks, and chemicals.
Keep Away From Children

Small parts and chains can pose a choking or strangulation risk.