O’Milo celebrates the quiet strength that shapes a woman through every chapter of her journey. Crafted from ethically sourced precious metals, each piece is made to stay—a reminder that she is, always, worthy of beauty that lasts.
Refund policy
Every pair leaves our studio made to stay, and we want it to feel that way when it reaches you. If something isn't quite right, we're here to make the return as smooth and simple as possible.
The Return Window
Changed your mind? You can request a return within 30 days of receiving your package for a full refund or store credit.
What Can Be Returned?
To be eligible, your items need to come back in the same condition you received them — unworn, with no missing details, in their original box with everything that came with it. We can't accept items that come back broken, bent, or worn, or boxes that come back stained. Custom and personalized pieces can't be returned.
How to Make a Return
We’ve made it simple, automatic, and completely digital:
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Go to your account, log in with the email you used for purchase, open the order, and select "Request return" next to the earrings you'd like to send back. Pick a reason and submit — we'll review it within 3 days and confirm by email. You can also write us an email instead.
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Once your return is approved, pack your earrings securely in their original box — they deserve a safe trip back.
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Send them to:
O'Milo
Apartefacts GmbH
Haus A / 1. Etage
Edisonstr. 63
12459 Berlin
Germany
Return shipping
For now, return shipping is covered by you. We'd recommend a trackable service — a return that gets lost helps no one. We're currently working on prepaid return labels for customers in Germany and the EU, available for a small fee. Once they're live, the shipping insurance sits with us and the whole return becomes that much simpler for you.
Your right of withdrawal (EU)
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason or without giving one. This statutory right sits alongside our 30-day policy above, which is the more generous of the two. The same condition applies: your earrings must come back unworn and in their original packaging.
What Happens Next?
Once your return arrives at our studio, we will inspect the item(s) and process your refund within 10 to 14 business days. The amount will be credited directly back to your original payment method. Please note that once we issue the refund, it can take a few additional business days for your bank or credit card company to process and post the transaction.
Damaged or Incorrect Items
Please inspect your order upon arrival. If a piece arrives damaged, or isn't what you ordered, let us know right away. Send an email to hello@o-milo.com with your order number and a quick photo or video of the issue, and we will arrange a replacement or refund immediately.
Not returnable
Gift cards, free gifts, and final-sale items stay with you.
Unclaimed or Incomplete Addresses
When a package is left unclaimed at a pickup station, refused, or returned to us due to an incorrect or incomplete address (such as a missing street number or a first name only), a flat handling fee will be deducted from your refund to cover the automatic return charges built up by the courier: €5 within Germany, €10 internationally. To ensure a seamless delivery, please double-check your shipping details at checkout and keep an eye on your tracking updates.
Returning from outside the EU
When shipping from outside the European Union, please clearly mark your package as "Returned Goods" on the customs declaration. This ensures the package clears customs smoothly without incurring unnecessary duties or extensive delays.
Before you order
If you are unsure about a size or style before purchasing, please reach out to us. We are always happy to guide you beforehand. While returns are always an option, minimizing unnecessary shipping is a gentle way we can care for the environment together.
Questions?
We're an email away at hello@o-milo.com.
Cancellation Form (optional)
In accordance with German law, we provide a cancellation form for your convenience. You don't need to fill it in to exercise your right of withdrawal — a short email or a digital request through your account is enough to let us know.
If you'd still like to use the form, send it completed to the address below or by email to hello@o-milo.com.
To:
O'Milo
Apartefacts GmbH
Haus A / 1. Etage
Edisonstr. 63
12459 Berlin
Germany
Required fields are marked with an asterisk *. Please cross out options that do not apply.
I/We* hereby withdraw from the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*
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Ordered on* ____________ / received on* __________________
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Name of customer(s)*
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Address of customer(s)*
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Signature of customer(s) (only if this form is notified on paper)
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Date