O’Milo celebrates the quiet strength that shapes a woman through every chapter of her journey. Crafted from ethically sourced precious metals, each piece is made to stay—a reminder that she is, always, worthy of beauty that lasts.
Refund policy
We put a lot of love into crafting your jewelry, and we want you to feel the same when you receive it. But if something isn’t quite right, don’t worry—we’ll help you sort it out quickly and easily.
Return Period
Changed your mind? No problem. You can return your item(s) within 30 days of delivery for a refund or store credit.
What Can Be Returned?
We can only accept items that are:
- Unworn and in their original condition without missing details
- Packed in the original box with all accompanying materials
Custom-made or personalized pieces can’t be returned.
How to Make a Return
It’s easy:
- Email us at hello@o-milo.com to get a return authorization.
- Pack your item(s) securely in the original packaging—it deserves a safe trip back.
- Ship it to the return address we’ll share with you.
Who Covers the Shipping?
You’ll need to cover return shipping costs, but we suggest using a trackable service so your package doesn’t get lost along the way.
Unclaimed or Returned Packages
If your package is unclaimed, refused, or returned due to an incomplete or incorrect address (e.g., only a first name provided, wrong street number), a flat fee will apply:
- Germany: €5
- International: €10
This fee helps cover the costs we incur when handling and processing returned packages.
To avoid this, please double-check your shipping details and make sure your package can be received. You can use the tracking link or app to follow your package and receive delivery updates. If you need assistance, email us at hello@o-milo.com.
What Happens Next?
- Once your return arrives, we’ll check it over and process your refund within 14 business days.
- Refunds go straight back to your original payment method.
Want to Exchange?
Looking for something else? Return your item and we’ll issue store credit so you can choose the perfect replacement.
Non-Returnable Items
- Gift cards, free gifts, and final-sale items can’t be returned.
Something Wrong with Your Order?
We’re here to help! If your item arrives damaged or defective, email us at hello@o-milo.com with your order number and a short explanation of what happened as well as a photo or video. We’ll sort it out with a replacement or refund.
For Our International Customers
If you’re outside the EU, please label your package as “Returned Goods” to avoid customs fees. Otherwise it may take quite some time until the customs are cleared. And it is weird to pay customs for returned goods.
A Friendly Reminder
If you’re unsure about your purchase, we’re happy to answer questions before you order. Returns are always an option, but together, we can minimize unnecessary shipping and help the planet just a little more.
Need Help?
Got questions? We’re just an email away. Reach us at hello@o-milo.com or use the live chat—we’ll be happy to assist.