O’Milo celebrates the quiet strength that shapes a woman through every chapter of her journey. Crafted from ethically sourced precious metals, each piece is made to stay—a reminder that she is, always, worthy of beauty that lasts.
Terms of service
Welcome to O’Milo. These Terms of Service govern the use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms.
O’Milo is a registered trademark of Apartefacts GmbH:
- Address: Genslerstr. 13, 13055 Berlin, Germany
- Email: hello@o-milo.com
- Managing Director: Roman Kraft
- VAT ID: DE356148682
- Commercial Register: District Court of Charlottenburg (Berlin), HRB 245642
1. Scope
These Terms apply to all orders placed through our website and to the use of our online store. Customers must be at least 18 years old or have the consent of a parent or legal guardian.
2. Products
We make every effort to present our jewelry accurately. Slight differences in colour, texture, size, finish, or appearance may occur due to screen settings, natural materials, hand-finishing, or small-batch production.
Product descriptions, prices, availability, and images may be updated at any time. We reserve the right to discontinue products or limit quantities.
3. Orders and Contract Formation
By placing an order, you make a binding offer to purchase the selected products. After placing your order, you will receive an order confirmation by email.
A contract is formed once we accept your order. We may refuse or cancel an order if a product is unavailable, payment cannot be processed, incorrect information has been provided, or a pricing or system error has occurred.
4. Prices and Payment
All prices are shown in EUR and include VAT where applicable, unless stated otherwise.
Payment is due at the time of purchase. We accept the payment methods shown at checkout, including Shopify Payments, major credit cards, PayPal, and Klarna where available.
We reserve the right to update prices, offers, or promotions at any time. The price shown at checkout at the time of purchase applies to your order.
5. Shipping and Delivery
Orders are shipped from Berlin, Germany. Shipping times are estimates and may vary depending on destination, customs processing, local postal services, or events outside our control.
Full shipping details, including delivery times, tracking, insurance, unclaimed package fees, duties, and taxes, are set out in our Shipping Policy.
The risk of loss or damage passes to you once the parcel has been delivered to you or to a person designated by you.
6. Right of Withdrawal
Consumers in the European Union have the legal right to withdraw from a purchase within 14 days of receiving the goods.
To exercise your right of withdrawal, you may contact us at hello@o-milo.com or use the withdrawal form provided on our website.
Refunds will be issued within 14 days after we receive the returned goods or proof that the goods have been sent back. Items must be returned in their original condition.
Your statutory rights remain unaffected.
7. Returns and Exchanges
In addition to your legal right of withdrawal, we offer returns and exchanges for unworn items within 30 days of delivery, provided they have only been tried on and are returned in their original packaging.
Returns can be started through our returns portal, from your order confirmation email, or by contacting us directly.
Please see our Returns & Refunds Policy for full details.
8. Warranty
All products are covered by the statutory two-year warranty for manufacturing defects under applicable EU consumer protection law.
Damage caused by improper use, accidents, third-party repairs, excessive force, chemicals, water exposure beyond normal use, loss, general wear and tear, or natural changes in plating or finish are not covered unless legally required.
Please refer to our Warranty Policy for further details.
9. Custom and Personalized Orders
Custom-made or personalized items cannot be returned or exchanged unless they are defective or incorrect.
You are responsible for ensuring that all information provided for custom or personalized orders is complete and accurate.
10. Customer Responsibilities
You are responsible for providing complete and accurate billing, shipping, and contact information. Additional costs caused by incorrect addresses, refused deliveries, or unclaimed parcels may be charged as described in our Shipping Policy.
11. Intellectual Property
All content on this website, including product designs, images, text, graphics, logos, and layout, is owned by O’Milo / Apartefacts GmbH or used with permission.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written consent.
12. Use of the Website
You may use our website only for lawful purposes. You must not misuse the website, attempt to access systems without authorization, interfere with the operation of the store, upload harmful code, scrape content, or use the website in a way that violates applicable laws or the rights of others.
We may restrict or suspend access if we believe these Terms have been violated.
13. Third-Party Services and Shopify
Our store is powered by Shopify. Shopify provides the technical platform that enables us to operate the website and online store.
Any purchase made through our store is made directly with O’Milo / Apartefacts GmbH. Shopify is not responsible for the sale, delivery, quality, return, or warranty of products purchased from us.
Our website may also include links, tools, payment providers, or services operated by third parties. Their own terms and privacy policies may apply.
14. Privacy
The processing of personal data is governed by our Privacy Policy. By using our website, you acknowledge that you have read our Privacy Policy.
15. Errors and Availability
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, shipping times, or promotions.
We reserve the right to correct such errors and, where necessary, cancel or adjust an order in accordance with applicable law.
16. Liability
We are liable without limitation for intent, gross negligence, injury to life, body, or health, and liability under mandatory product liability law.
For ordinary negligence, we are liable only for breaches of essential contractual obligations. In such cases, liability is limited to foreseeable, typical damages.
Nothing in these Terms limits your statutory consumer rights.
17. Feedback and Reviews
If you submit reviews, comments, suggestions, or other feedback, you grant us the right to use, reproduce, and display such content for the operation and promotion of our services, provided this is legally permitted.
You remain responsible for ensuring that your feedback does not infringe the rights of third parties or contain unlawful content.
18. Governing Law
These Terms are governed by the laws of Germany.
If you are a consumer residing in the European Union, mandatory consumer protection laws of your country of residence remain unaffected.
19. Consumer Dispute Resolution
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, legal requirements, or website functionality.
The latest version will always be available on this page. The version applicable at the time of your order applies to that order.
21. Contact
If you have any questions about these Terms, please contact us at: hello@o-milo.com.
Last updated: June 25, 2026