Shipping policy

Every order ships directly from Berlin, Germany. All shipments include tracking and full insurance against theft, damage, or loss.

 

Processing Times

Hand-finished in small runs. Please allow 1–3 business days for dispatch (Mon–Fri).
If your order contains a pre-order or made-to-order item, you will receive the estimated ship date by email once it is confirmed.

 

Shipping Options & Costs

  • Standard Shipping: Free worldwide shipping with tracking and insurance included.
  • Eco Shipping: Available at checkout for a small additional fee. It follows the same standard delivery timeline, while using carbon-neutral transit and packaging with 99% less plastic.
  • Express Shipping: Currently available within Germany only.

 

Shipping & Tracking

We partner with DHL Premium Service to ship worldwide, with one exception: orders to the USA are sent via Transglobal Express. Every order includes a tracking link, and every shipment is fully insured against theft, damage, or loss. Once your parcel reaches its destination country, final delivery is usually handled by the national postal service. Your tracking number remains the same, but updates may appear on the local carrier’s website instead. If your tracking pauses, you can enter the same tracking number directly with the local delivery service:

If you ever need a hand locating your parcel, simply get in touch. We’ll gladly look into it for you.

 

Delivery Times

Estimated delivery times after dispatch:

  • Germany: 2–3 business days
  • European Union: 4–7 business days
  • North & South America: 7–14 business days
  • Asia & Middle East: 7–14 business days
  • Australia & New Zealand: 7–14 business days
  • Rest of the World: 10–15 business days

Delivery times are estimates and may occasionally vary due to customs processing or local postal services.

 

Packaging

Every order is carefully packed in secure, gift-ready packaging.

To reduce waste, multiple jewellery pieces may occasionally be packed together in one box unless separate gift packaging is requested during checkout.

 

Returns & Cancellations

Take your time deciding.

If your jewellery doesn’t feel quite right, you may return or exchange unworn items within 30 days of delivery, provided they have only been tried on and are returned in their original packaging.

Returns can be started directly through our returns portal or from your order confirmation email. If you prefer, you’re always welcome to contact us by email instead.

 

Unclaimed or Returned Packages

If your package is returned because it was unclaimed, refused, or the shipping address provided was incomplete or incorrect, a handling fee will apply:

  • Germany: €5
  • International: €10

Please verify your delivery details at checkout. If you notice an error after placing your order, email us immediately at hello@o-milo.com to correct it before shipment.

 

Duties & Taxes

  • European Union: All applicable duties and taxes are included in your purchase price.
  • Outside the European Union: Import duties, taxes, or customs fees may apply once your parcel reaches your country. These charges are determined by local customs authorities and remain the responsibility of the recipient.
  • United States: As of August 25th, 2025, the U.S. ended the duty-free de minimis exemption for imports and introduced tariffs. We cover these tariff costs for you, so no additional import duties will be charged at delivery. Local sales tax may still apply.

 

Questions

Need help? Email us at hello@o-milo.com. We’re here to assist.