Perfect. Pearls are beautiful, right size, dainty details. I wear them daily.
Thank you — each of our pearls is a natural freshwater pearl, so no two are exactly alike. The fact that they've become part of your everyday says everything.
Terrible business, even though everything is in cad dollars, I was charges customs after the purchase was made and their delivery carrier did not send out customs fee request ahead of delivery which complicated the process. A disasterous experience overall, will not be purchasing from this website again. Very deceptive!
Thank you for your feedback — we're sorry the experience felt frustrating. We'd like to clarify a few things for full transparency.
O'Milo is a Berlin-based company, and all orders ship from Germany. Our website displays prices in your local currency for convenience, but this does not mean the purchase is domestic. Import duties and customs fees are determined and collected by your country's customs authority — they are not set or controlled by us, and they vary by destination. This is clearly outlined in our shipping policy and legal notice.
On our end, your order was shipped with free tracked and insured delivery via DHL, and it was successfully delivered. The customs clearance process is handled entirely by the carrier and local authorities upon arrival.
We understand that unexpected fees are frustrating, and we're always happy to answer questions before or after a purchase. But we want to respectfully note that there was nothing deceptive about this transaction.
The item is lovely. Well-made and comfortable to wear. I took one star off because it was not clearly stated that the duties are not covered.
Thank you — glad you love the quality and comfort. Regarding duties: we're a German brand and ship from Berlin, Germany so orders within the EU arrive always duty-free. For shipments outside the EU, import duties are determined and collected by your local customs authority, which is unfortunately outside our control. This information is outlined in both our shipping policy and legal notice, but we appreciate the feedback and will look into making it even more visible. We're always working on ways to cover duties upfront — we've already found a solution for US customers, though not yet for Canada or Australia. That said, there are ongoing talks about free trade between these countries, and we genuinely hope progress comes sooner than expected. Thank you!
