As I write, I've been wearing the earrings for a week. The second earring also has a loose and awkward clasp, so thank you, I'm not interested, I think I'd lose the other one too.
We’re always open to honest feedback — but we also believe in fairness. You purchased these earrings over 8 months ago, and are now telling us they were worn for only a week before deciding they’re not acceptable. We find this discrepancy difficult to reconcile.
Our team handles every piece with precision and care — each earring goes through three quality checks before it leaves our hands. We also use solid 925 sterling silver, which is by nature a softer metal. If handled improperly — bent, dropped, or caught — a clasp can loosen over time. That’s not a flaw, it’s a characteristic of the material, and one that can easily be adjusted if needed. We offer a 2-year warranty and would have been more than happy to help — even now, you’re still welcome to send the earrings in for a free inspection.
But claiming a defect so long after purchase, and refusing our support, does not reflect the fairness and respect we show each of our customers. Instead you decide to bombard us with 1-star reviews. We stand behind the quality of our work, and behind the integrity of our team.
– Alex
Very bad fastening. I lost the earring after a week.
Thank you for your feedback. We see that your order was placed nearly 8 months ago. Please understand that we cannot take responsibility for how the earrings are handled or worn over such a long period of time. Our jewelry is crafted from sterling silver — a precious but naturally soft metal. If bent, dropped, pulled or accidentally caught (for example on a scarf or while sleeping), the closure can become looser over time. This isn’t a flaw, but a characteristic of the material itself and can easily be adjusted by putting the closing arm to the initial place.
That said, we always try to help where we can: if you'd like to replace the missing earring, we offer the option to purchase a single one. Just reach out to us directly — we're happy to assist.
Sehr schnell geliefert. Super Qualität. Genau so schön wie abgebildet. Danke
Vielen lieben Dank erneut! Es freut uns sehr, dass auch dieses Paar Ihre Erwartungen voll erfüllt hat. Schnelle Lieferung, schöne Verarbeitung – so soll Schmuck sein, der gerne getragen wird ✨
This item is beautiful but so cheaply made one of them broke just taking off the foam it was shipped in. So so cheap! Do not order & waste time & money
We’re sorry to hear about your experience with the earrings. This is your second purchase from us, and it seems you were happy with the first, which makes this feedback even more surprising. All our jewelry is carefully crafted and inspected in-house before shipping. Silver and gold are delicate yet durable materials, but excessive pressure or mishandling can sometimes lead to damage. Without further details, photos, or a message from you, it’s hard to determine what went wrong. We’d love to help resolve this if you’d like to share more information with us. Our goal is always to ensure a positive experience for our dear customers. Warm regards, Alex and The O’Milo Team
Schnelle Lieferung, fantastische Verpackung, super schöne Ohrringe
